911 Dispatcher

9-1-1 Basic Communications Officer

NJ Emergency Medical Dispatcher - EMD

This 40 hour course blends the knowledge and skills needed for a basic 911 dispatcher. The most up-to-date information on the technology and issues surrounding today’s public safety communications center will be reviewed in class. You will learn about roles, responsibilities, legal aspects, interpersonal communications, dispatch equipment, telephone communications techniques and call processing, 911 call handling, radio communication techniques, stress management. Course includes a full day of role-play and simulations involving 911 calls. The course also involves numerous tapes of real 911 calls, as well as radio communications from majors crimes and fires.

NJ Emergency Medical Dispatcher - EMD

The Emergency Medical Dispatcher (EMD) is the principle link between the public in need of emergency medical assistance and the EMS system. This course is 36 hours, you will be learning about the responsibility of the EMS system, legal aspects, interpersonal communications, giving medical instructions by telephone, resource allocation, use of emergency medical guide cards. After successful completion of this course students will have the fundamentals to start handling 911 calls that are medical in nature. For NJ EMTs the completion of this class will earn you 21 CEUs.

NJ EMD Refresher

NJ Emergency Medical Dispatcher - EMD

NJ EMD Refresher

The State of New Jersey EMD program requires a minimum of 24 hours of Continuing Telecommunicator Education every three years following initial certification. Some dispatchers have fallen behind on their CTE, and as such, when their EMD is coming up on expiration, they haven’t completed the necessary training. This course provides you with the 24 CTE units needed to recertify an Emergency Medical Dispatcher certification with the Office of Emergency Telecommunications Services. A prerequisite for this class is a valid CPR card and an NJ EMD refresher certificate.

Vendor Courses Available

APCO - Public Safety Telecommunicator

Ideal for training the new-hire or as a refresher for existing staff, APCO’s PST course covers the basics skills, knowledge and abilities every successful public safety telecommunicator needs to meet the demands of this critical work. The basic Public Safety Telecommunicator, 7th Edition, training course meets or exceeds American National Standards as contained in the ANSI approved Minimum Training Standard for Public Safety Telecommunicators (APCO ANS 3.103.2.2015).

Building on foundational topics such as communication skills, call taking and radio techniques, the PST course incorporates the most up-to-date information on technology and work-related issues in public safety communications centers. “Hot” topics include NextGen 9-1-1, emerging technologies, continuing education and liability.

APCO - Emergency Medical Dispatch

Emergency Medical Dispatch is a systematic program of handling medical calls. Trained telecommunicators, using locally approved EMD Guide cards, quickly and properly determine the nature and priority of the call, dispatch the appropriate response, then give the caller instructions to help treat the patient until the responding EMS unit arrives. A comprehensive EMD program can reduce agency liability by providing thorough and consistent dispatch instructions, and can help meet the growing public expectation that when citizens call 911, appropriate medical care will be provided as quickly as possible.

NECI 911 Basic Communications Officer

This 40-hour 9-1-1 Basic Communications course provides employees with the basic knowledge, skills, and experience to understand the functional operation of an emergency communications system, and their role and responsibilities within the emergency communications system.

NECI 911 Emergency Medical Dispatcher

This is a 24-hour EMD national certification course that certifies formerly trained and experienced emergency communications personnel with the NHTSA EMD National Standard Curriculum. It's primary purpose is to ensure that the student possesses the baseline knowledge and skills to function in the role of an Emergency Medical Dispatcher (EMD) as prescribed by the agency medical control.

NJ Emergency Medical Dispatcher